Privacy Policy for eShiftMetrics

Last Updated: July 2, 2025

Introduction

This privacy policy describes how eShiftMetrics ("we," "our," or "us") collects, uses, and protects your information when you use our Connect IQ application ("App").

We respect your privacy and aim to collect as little personal information as necessary to provide and support our services.

Information We Collect

We do not collect or transmit any activity data from your Garmin device to our servers. All activity data is processed locally on your device.

Pro Version License Information

When you purchase the Pro version, we collect:

• Name and billing address – required for payment processing
• Email address – for license delivery, support, and receipts

This information is collected and processed by our payment provider (Stripe). We do not store your payment details.

Device Information

We collect limited device information used only to validate your license:

• Device identifiers (e.g., Garmin device ID / account ID) – to associate your license with your account and device(s)
• Basic app usage data – used only to troubleshoot issues or improve functionality

We do not collect or track your behavior across websites, apps, or services.

How We Use Your Information

We use the information we collect solely to:

• Deliver and validate your Pro license
• Provide customer support
• Improve app performance and reliability
• Prevent unauthorized use of paid features

Data Storage and Security

• Payment data is handled securely by our third-party payment processor and is never stored by us.
• License data and associated device IDs are stored securely and used only for validation and support.
• We implement reasonable technical and organizational measures to protect your personal information.

Information Sharing

We do not sell or rent your data to third parties.

We may share your personal information only in the following cases:

• Payment processing – limited information is shared with payment providers to complete transactions
• Legal compliance – if required by law or to protect our legal rights
• Business transfers – if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, in accordance with this privacy policy.

Data Controller

For the purposes of the General Data Protection Regulation (GDPR), eShiftMetrics is the data controller of your personal information. This means we determine the purposes and means of processing your data.

If you are an EU or EEA resident and wish to exercise your data rights, contact us at [email protected].

Legal Basis for Processing (for EU/EEA Users)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Contractual necessity – to deliver your Pro license and related support
• Legitimate interest – to maintain app integrity and improve user experience
• Consent – where applicable, such as for marketing communications

Your Rights

Depending on your location, you may have rights under privacy laws such as the GDPR or CCPA, including:

• The right to access and request a copy of your personal data
• The right to correct or update inaccurate information
• The right to request deletion of your data
• The right to object to or restrict certain processing
• The right to data portability (for EU residents)
• The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected].

International Transfers

If you are located outside the United States, your data may be transferred to and processed in the United States. We take steps to ensure such transfers comply with applicable data protection laws.

Data Retention

We retain only the minimal information necessary to operate the Pro license system and provide support.

• License-related data and device identifiers are stored to enable license validation and prevent unauthorized use.
• Support communications may be retained to help resolve any issues or follow up on prior conversations.

If you would like us to delete your personal information, you may contact us at any time to make a request.

Platform Information

eShiftMetrics runs on Garmin’s Connect IQ platform. Garmin may collect data according to its own privacy practices. Please refer to Garmin's Privacy Policy for more details.

Children's Privacy

This App is not intended for children under 13, and we do not knowingly collect data from children under 13.

Changes to This Policy

We may update this policy occasionally. Changes will be posted on our website, and the "Last Updated" date will reflect the latest version. If changes are material, we will notify you via email or in-app message.

Contact Us

If you have questions or concerns about this privacy policy or how we handle your data, contact us at:

Email: [email protected]
Subject Line: Privacy Policy Inquiry

Consent

By using eShiftMetrics, you consent to the collection and use of your information as described in this Privacy Policy.